Last update: May 2026
To guarantee the quality of your service and the assignment of your vehicle, all reservations at Go Shuttle Travel are governed by the following operational policies.
It is recommended to make your reservation at least 24 hours in advance. "Last-minute" reservations (same day) are subject to supplier availability and may result in additional waiting times or extra charges for urgent logistical management.
Cancellations made more than 24 hours in advance qualify for a full refund. Cancellations within 24 hours prior to the service will incur a penalty ranging from 50% to 100% of the total amount, depending on the operational costs already incurred by the supplier. In case of a "No-Show," no refund will be issued.
Suppliers monitor flights; if your flight is delayed, your service is guaranteed at no extra cost. However, if you miss your flight or change your arrival date without notifying the supplier or [email protected], the service will be considered completed. Hotel changes to different zones (e.g., from Cancun to Costa Mujeres) will generate an additional charge based on the zone fare difference.
For airport arrivals, the maximum waiting time is 90 minutes (1 hour and 30 minutes) after the flight lands. For hotel departures, the maximum grace period is 15 minutes. If these time limits are exceeded without contact from the customer, the driver will leave, and the service will be marked as canceled by the user.
By confirming the reservation and completing the payment, the user explicitly accepts these policies. This acceptance will serve as evidence before banking institutions or payment platforms (Stripe/PayPal) in the event of unjustified claims for services not canceled properly and within the established timeframes.